Overview
We are not required to provide a refund or replacement if you change your mind. A refund, replacement or store credit may be issued if the problem with the product or repair is major. An item or repair has a major problem when:
- it has a problem that would have stopped someone from buying it if they’d known about it
- it is significantly different from the sample or description
- it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
- it is unsafe.
For a major problem with services and goods you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair or replace the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund, replacement or store credit. Please keep your proof of purchase – e.g., your receipt.
Warranty on Repairs
All repairs come with a 6-month warranty. Warranty does not cover physical damage or water damage.
Warranty on Products
All products come with a minimum 3-month warranty period. Please check your individual item as warranty periods vary.
How do I return faulty goods?
We will replace or repair items if they are defective. You can return your item instore directly and we will solve your issue on the spot. Otherwise, if you are unable to visit our store, simply send us an email at [email protected] with the product details as well as your name, number, address, order number and any photos. This will help us asses your item and work out a solution. We will be in contact with instruction on how to send your item to: 89 Park Ave, Westfield Kotara, Kiosk 111 (Near Coles), Kotara 2289, NSW, Australia. We will cover the cost of shipping out the item if deemed faulty.